In this episode of “Technically Human,” I host Chris Leong and Maria Santacaterina for a conversation about the growing pervasiveness of sociotechnical systems. You may not know the term “sociotechnical system,” but if you’ve booked a flight online, tried to reach an agent on the DMV’s hotline, or tried to contact your congressperson, you almost certainly have interacted with one of them. How have sociotechnical systems changed the way we access services, the way we spend our time, and the way we interact with one another? What are the benefits–and the consequences–of living in a world increasingly organized and processed through these systems?
Maria Santacaterina is a Global Strategic Leader & Board Executive Advisor, who has worked in 100+ markets and has over 30 years international experience. She focuses on leading growth, strategic change and digital business transformation, particularly on the level of corporate culture and strategy. She advocates for a new approach to futurist imagining, which she calls “adaptive resilience,” in order to build enduring value and values; while responding to an accelerating rate of change, complexity and exponential technological disruption.
Chris Leong is a Transformation and Change Leader with a career spanning over 30 years in financial services, enterprise software and consulting industries globally. He thinks about, writes, and advises on the impacts of automated decision-making and profiling outcomes from all digital services on customers and consumers, the trustworthiness of Socio-Technical Systems and the organisations that deploy them.
Together, Maria and Chris have co-authored several landmark articles on STSs, including their piece “Responsible Innovation: Living with socio-technical systems” and “Have you outsourced to a sociotechnical system.”
Enjoy the episode, and thanks for tuning in! We’re off next week for the thanksgiving break—join us the first week of December for a new episode of the “22 Lessons in Ethics and Technology” series. To learn more about the 22 Lessons on Ethical Technology series, visit www.etcalpoly.org. And don’t forget to subscribe to the show so that you don’t miss an episode. You can find us on Apple podcasts, Google Podcasts, Spotify, or wherever you get your podcasts! We’ll see you in December.